IT Service Management


IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. In other words:
ITSM is the art of making a business run. How does a business run? For whom? For what purpose? With what tools?

Why IT service management?

  • Repeatable and scalable processes.
  • Satisfied end users with realistic expectations.
  • Shorter gaps between detecting incidents and solving them.
  • Bug tracker maintain in tool.
  • UAT, pre-prod, staging & production testing.
  • Parallel execution & continuous delivery of software.
IT Service Management
IT Service Management

ApMoSys key differentiators

  • In-house developed tools for handling asset management, ticketing solution, infra monitoring solution and help desk tool.
  • Customizable tool package with implementation and maintenance capabilities provided as per customer request and requirement.

Industries we cover

We have successfully implemented service management capabilities in leading private sector Banks, AMC. The implementation includes Ticketing system in Banks, Test Management tool in AMCs, monitoring solutions and integration between the various components of ITSM tools.

Industries Covered By ApMoSys

Tool expertise

ApMoSys specialists are skilled in a wide range of advanced tool sets prevalent in the industry, including NAGIOS, Centreon, OTRS etc. We also have internally developed monitoring solutions for small scale monitoring projects.

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