IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. In other words:
ITSM is the art of making a business run. How does a business run? For whom? For what purpose? With what tools?
We have successfully implemented service management capabilities in leading private sector Banks, AMC. The implementation includes Ticketing system in Banks, Test Management tool in AMCs, monitoring solutions and integration between the various components of ITSM tools.
ApMoSys specialists are skilled in a wide range of advanced tool sets prevalent in the industry, including NAGIOS, Centreon, OTRS etc. We also have internally developed monitoring solutions for small scale monitoring projects.
