ITSM
IT service management is the craft of implementing, managing, and delivering IT services to meet the needs of an organization. It ensures that the appropriate mix of people, processes, and technology are in place to provide value. In other words:
ITSM is the art of making a business run. How does a business run? For whom? For what purpose? With what tools?
Why IT Service Management?
- Repeatable and scalable processes.
- Satisfied end users with realistic expectations.
- Shorter gaps between detecting incidents and solving them.
- Bug tracker maintain in tool.
- UAT, Pre-prod,Staging & production testing.
- Parallel execution & Continuous delivery of software.
ApMoSys Key Differentiators
- In-house developed tools for handling Asset Management, Ticketing solution, Infra monitoring solution and help desk tool.
- Customizable tool package with implementation and maintenance capabilities provided as per customer request and requirement.
Industries We Cover
We have successfully implemented Service Management capabilities in leading private sector Banks, AMC. The implementation includes Ticketing system in Banks,Test Management tool in AMCs, monitoring solutions and integration between the various components of ITSM tools.
Tool Expertise
ApMoSys specialists are skilled in a wide range of advanced tool sets prevalent in the industry, including NAGIOS, Centreon, OTRS etc. We also have internally developed monitoring solutions for small scale monitoring projects.
Other Related Services
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Get customer experiences and quickly solve issues by automatically capturing errors,network requests, crashes , pageload details, and other metrics. Resolve problems proactively with real-time data.
Infrastructure Visibility lets you drill into server to see and troubleshoot hardware, database and network issues before they affect customers-and do it within minutes.
Synthetic monitoring is the monitoring technique which is done by emulation or scripted recordings of transactions. The behavioural scripts are created to simulate the action path that end user might take in an application or software.
Contact Us
Get In Touch
Reach Us
- ApMoSys Technologies Pvt Ltd, B-505 & 506 Greenscape Technocity, Shilphata Mahape road, Next to Country Inn Hotel, Mahape, NaviMumbai, Maharashtra – 400710.
- sales@apmosys.com
- +91 2241-222-250
- +91 2241-222-251
